Terms of service
Last updated 7 August 2026
The deal in one paragraph
We collect your appliance, diagnose it at our own dark store or at a fixthis partner workshop, send you an exact price, and only repair it if you say yes. If you say no, or it cannot be fixed, it comes back to you and the repair comes off the bill. The diagnosis and the two trips are charged either way.
Booking and pickup
Bookings are confirmed with a code on your WhatsApp number, and that thread is your receipt. We collect within 24 to 48 hours in the slot you choose, across Delhi NCR and Pune. Pickup and return are charged for the two trips together, and the amount varies with the distance.
What we charge
Three things: the diagnosis, the pickup and return together, and the repair itself. None of them is a fixed rate. The pickup varies with the distance from your address, so we can tell you at booking. The diagnosis varies with the appliance and the fault, so it is known only once a technician has opened the item, and it reaches you on the estimate with the repair price. The diagnosis and the pickup are payable whether or not you go ahead. The repair is parts plus labour, and applies only if you approve it.
Estimates
The estimate names the parts and the price before any repair starts. Approving it on the link we send, or telling us on the thread, is your go-ahead. Prices do not change after approval unless we find something new, in which case we stop and ask again.
Payment
You pay on delivery, after the repair is done and the item has been tested. Cash, UPI or card.
Care of your item
Your appliance is in our custody from pickup to return, and we are responsible for it during that time. If we damage or lose it, we make it right up to the fair value of the item.
Uncollected items
If we cannot reach you for delivery, we keep trying for 60 days. After that we may dispose of the item, though we will say so on your thread well before it comes to that.
Warranty
Three months on our labour and the parts we fit. The details live on the warranty page.